Opentrons Care is Remote Support whereas Opentrons Care Plus is On-site Support.
For on-site support, choose our Opentrons Care Plus, and our experts will be there to assist, right at your facility. See the complete explanation of each contract below.
Opentrons Care Plus includes the following:
- 20% Discount of on-site Installation
- Onboarding with dedicated Field Applications Scientist
- Yearly On-site Preventative Maintenance Visit
- On-site Repair Visit for down Robots
- Full parts coverage for PMs and repairs
- Expedited parts replacement shipment
- 4-hour average first response time (24 for international customers)
- 48-hour on-site response time (for repair)
Opentrons Care includes the following:
- Onboarding with dedicated Field Applications Scientist
- Yearly Self-Service Preventative Maintenance
- Full parts coverage for PMs and repairs
- 4-hour average first response time (24 for international customers)
