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Instrument Services

Our service offerings cover a range of options to adapt to the needs of your lab. This includes onsite and remote service contracts, protocol development, and one-time options.


Maximize instrument uptime


Get up and running fast


Expert support for your protocol needs


Solutions for any budget

Service Contracts

We offer multiple service contract options for both the Opentrons Flex and OT-2 robots. These are designed to keep your robot running in top condition.

Opentrons Care

Opentrons Care

Service contract with remote support


Opentrons Care Plus

Service contract with onsite support

Custom Protocol Development

We offer both remote and onsite protocol development services customized to your specific workflow and complexity.

Custom Protocols

Remote Protocol Development

Fully optimized protocol for your Opentrons system, delivered within 2 weeks

On Site Script

Onsite Protocol Development

In-person protocol development and optimization for your Opentrons system

One-Time Services

We have several standalone service options that can help when you need to quickly pivot for your work.

On Site Set Up

Onsite Installation

We come onsite to unpack and install your robot, perform IQ/OQ and provide basic training


Robot Relocation Services

We pack, unpack, and reinstall your robot (transport not included)


Preventative Maintenance Visit

We travel to your site and perform any scheduled maintenance


Robot Repair Visit

If we’re not able to resolve an issue remotely, an Opentrons representative will visit you to perform any necessary repairs

Want to know more about services? Contact us to discuss your needs.