Our service offerings cover a range of options to adapt to the needs of your lab and include extended warranty, service contract, protocol development, and one-time options.
Empowering your discoveries with professional instrument services
Maximize instrument uptime
Get up and running fast
Expert support for your protocol needs
Solutions for any budget
We offer multiple service contract options for both the Opentrons Flex and OT-2 robots. These are designed to keep your robot running in top condition.
Our 12-month extended warranty
Service contract with remote support
Service contract with onsite support
We offer both remote and onsite protocol development services customized to your specific workflow and complexity.
Fully optimized protocol for your Opentrons system, delivered within 2 weeks
In-person protocol development and optimization for your Opentrons system
We have several standalone service options that can help when you need to quickly pivot for your work.
We come onsite to unpack and install your robot, perform IQ/OQ and provide basic training
We pack, unpack, and reinstall your robot (transport not included)
We travel to your site and perform any scheduled maintenance
If we’re not able to resolve an issue remotely, an Opentrons representative will visit you to perform any necessary repairs
