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Support Articles
SmoothieError: Hard limit
A hard limit occurs when a limit switch was unexpectedly hit while the OT-2 was not homing. Essentially, it is when an…
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Support Articles
Retrieving system information
This article describes how to obtain the information required to troubleshoot connection issues on a Windows 10 machine.
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Support Articles
Resolving a “Bad deck calibration data detected! This robot is likely to experience a crash” error
Encountering this error on your OT-2 prevents protocol uploads and runs. Resolve it by updating the Opentrons App and OT-2…
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Support Articles
Replacing the white pipette ribbon cable
Occasionally, the white ribbon cable connecting to the pipettes may get damaged and need replacement. Follow these instructions to remove…
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Support Articles
Replacing the Raspberry Pi 3B on the OT-2
In cases where the Raspberry Pi’s operating system or data becomes corrupted, and reformatting or reinstalling doesn’t resolve the issue,…
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Support Articles
Replacing the OT-2’s tip probe switches
The tip probe switch is an essential component for calibrating your robot. Follow this brief guide to replace the electronic…
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Support Articles
Replacing the OT-2’s SD card
If the OT-2’s SD card becomes corrupted and reformatting or reflashing doesn’t resolve the issue, a replacement may be needed.
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Support Articles
Replacing the OT-2’s internal USB-to-Ethernet adapter
If you’re working with Opentrons Support to troubleshoot certain connection problems, we might ask you to replace your OT-2’s internal…
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Support Articles
Replacing the OT-2 central routing board
The central routing board facilitates data transfer from the Raspberry Pi to the motor controller board, as well as provides…
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Support Articles
Replacing the O-rings on your 8-Channel GEN2 pipette
On 8-Channel GEN2 pipettes, there is a rubber O-ring wrapped around the outside of each channel. These O-rings help tips form a…
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