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Support Articles

SmoothieError: Hard limit

A hard limit occurs when a limit switch was unexpectedly hit while the OT-2 was not homing. Essentially, it is when an…

Support Articles

Retrieving system information

This article describes how to obtain the information required to troubleshoot connection issues on a Windows 10 machine.

Support Articles

Resolving a “Bad deck calibration data detected! This robot is likely to experience a crash” error

Encountering this error on your OT-2 prevents protocol uploads and runs. Resolve it by updating the Opentrons App and OT-2…

Support Articles

Replacing the white pipette ribbon cable

Occasionally, the white ribbon cable connecting to the pipettes may get damaged and need replacement. Follow these instructions to remove…

Support Articles

Replacing the Raspberry Pi 3B on the OT-2

In cases where the Raspberry Pi’s operating system or data becomes corrupted, and reformatting or reinstalling doesn’t resolve the issue,…

Support Articles

Replacing the OT-2’s tip probe switches

The tip probe switch is an essential component for calibrating your robot. Follow this brief guide to replace the electronic…

Support Articles

Replacing the OT-2’s SD card

If the OT-2’s SD card becomes corrupted and reformatting or reflashing doesn’t resolve the issue, a replacement may be needed.

Support Articles

Replacing the OT-2’s internal USB-to-Ethernet adapter

If you’re working with Opentrons Support to troubleshoot certain connection problems, we might ask you to replace your OT-2’s internal…

Support Articles

Replacing the OT-2 central routing board

The central routing board facilitates data transfer from the Raspberry Pi to the motor controller board, as well as provides…

Support Articles

Replacing the O-rings on your 8-Channel GEN2 pipette

On 8-Channel GEN2 pipettes, there is a rubber O-ring wrapped around the outside of each channel. These O-rings help tips form a…

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