Occasionally, the white ribbon cable connecting to the pipettes may get damaged and need replacement. Follow these instructions to remove the current ribbon cable from the OT-2 and attach the replacement. Read More

In cases where the Raspberry Pi’s operating system or data becomes corrupted, and reformatting or reinstalling doesn’t resolve the issue, replacing the unit might be necessary to restore proper functionality. Read More

The tip probe switch is an essential component for calibrating your robot. Follow this brief guide to replace the electronic switch board if needed. Read More

If the OT-2’s SD card becomes corrupted and reformatting or reflashing doesn’t resolve the issue, a replacement may be needed. Corruption can occur due to various reasons, including power failures during write operations. Read More

If you’re working with Opentrons Support to troubleshoot certain connection problems, we might ask you to replace your OT-2’s internal USB-to-Ethernet adapter. Read More

The central routing board facilitates data transfer from the Raspberry Pi to the motor controller board, as well as provides power to the motor controller board. If the central routing board experiences hardware failure or malfunctions, it may disrupt the normal functioning of the robot and necessitate replacement. Read More

On 8-Channel GEN2 pipettes, there is a rubber O-ring wrapped around the outside of each channel. These O-rings help tips form a good seal against the pipette. After prolonged use, your pipette’s O-rings might wear out. You should replace them if you notice any nicks or tears. Read More

Reflashing the SD card ensures a fresh start and can help resolve software-related issues. In specific cases on the OT-2, this might be necessary to facilitate a clean installation of the robot operating system or address system corruption at the request of the Support team. Read More

This article provides instructions on troubleshooting issues with uneven or inconsistent liquid handling in GEN1 and GEN2 pipettes. Read More

This article provides guidance on how to analyze the electronic boards on the OT-2 for troubleshooting purposes. Read More