Blue screen (BSOD) errors on Windows have been rarely reported with the OT-2, but you may encounter them during protocol uploads or software updates. Read More

This article provides guidance on verifying the proper configuration of the network interface to ensure your computer can access the OT-2 through a wired connection. Read More

This article provides guidance on verifying the proper configuration of the network interface to ensure your computer can access the OT-2 through a wired connection. Read More

This article provides guidance on verifying the proper configuration of the network interface to ensure your computer can access the OT-2 through a wired connection. Read More

These troubleshooting steps address issues such as tips unexpectedly dropping, pipette not aspirating properly, and uneven aspiration across channels of a multi-channel pipette. Read More

If you’re unable to establish a Wi-Fi connection to the OT-2, follow the steps outlined in this article. Read More

If your OT-2 is having difficulty communicating with the attached pipette, ensure the white connector tab is securely plugged into the pipette and recheck the connection. Read More

If your OT-2 isn’t appearing in the Opentrons App despite being connected via USB, use this guide to troubleshoot common connection issues. Read More

There are two types of calibration-related technical issues: those hindering calibration processes and those affecting the robot’s movement during a protocol run. Read More

Opentrons Support might ask you to follow these specific instructions if you’re unable to update your OT-2 to the latest software version to benefit from the newest calibration features and bug fixes or if the usual troubleshooting methods haven’t helped. Read More