A homing fail occurs when the limit switch was unexpectedly not hit while the OT-2 was homing. Homing fails usually happen if a) you’re using different hardware with a different axis length or b) the axis is stuck or skipping during the home. Read More

A hard limit occurs when a limit switch was unexpectedly hit while the OT-2 was not homing. Essentially, it is when an endstop triggers when it is not supposed to (e.g. outside of a home). The error message will mention the axis that failed, like “hard limit +X.”… Read More

This article describes how to obtain the information required to troubleshoot connection issues on a Windows 10 machine. Read More

Encountering this error on your OT-2 prevents protocol uploads and runs. Resolve it by updating the Opentrons App and OT-2 robot software to the latest version and calibrating the deck. Read More

Occasionally, the white ribbon cable connecting to the pipettes may get damaged and need replacement. Follow these instructions to remove the current ribbon cable from the OT-2 and attach the replacement. Read More

In cases where the Raspberry Pi’s operating system or data becomes corrupted, and reformatting or reinstalling doesn’t resolve the issue, replacing the unit might be necessary to restore proper functionality. Read More

The tip probe switch is an essential component for calibrating your robot. Follow this brief guide to replace the electronic switch board if needed. Read More

If the OT-2’s SD card becomes corrupted and reformatting or reflashing doesn’t resolve the issue, a replacement may be needed. Corruption can occur due to various reasons, including power failures during write operations. Read More

If you’re working with Opentrons Support to troubleshoot certain connection problems, we might ask you to replace your OT-2’s internal USB-to-Ethernet adapter. Read More

The central routing board facilitates data transfer from the Raspberry Pi to the motor controller board, as well as provides power to the motor controller board. If the central routing board experiences hardware failure or malfunctions, it may disrupt the normal functioning of the robot and necessitate replacement. Read More