This article provides instructions on reinstalling the coupler, a key component necessary for the proper movement of the gantry on the OT-2. Read More

The OT-2R has five LEDs on the side of its electronics enclosure that serve as status indicators which can help diagnose any “catastrophic” connectivity issues. Read More

A log file is a computer-generated data file that contains information about usage patterns, activities, and operations within an operating system, application, server, or another device. The OT-2 generates three different log files (API, serial, and server) that we will explore in this article. Read More

If you encounter constant or repeating SmoothieErrors on the OT-2R or OT-2, it may signify hardware failure, particularly related to the motor controller board, central routing board, or the Raspberry Pi it communicates with. To effectively diagnose these issues, you can inspect the boards and provide images, videos, and relevant… Read More

A device reset may be necessary to address calibration issues, resolve persistent errors, prepare for custom configurations, or as part of routine maintenance. This feature allows you to clear various saved data, including robot calibration data (deck, pipette offset, tip length), Labware Offset Data, protocol run history, boot scripts, and… Read More

This article provides troubleshooting instructions for specific errors you might encounter while running protocols outside the Opentrons App, such as through SSH or Jupyter Notebook. Read More

On the back of the OT-2 and OT-2R robots, there are some electronics that are normally concealed by a black cover. If you’re working with Opentrons Support to troubleshoot a problem, we might ask you to remove the cover and expose the electronics. This article explains how to do this… Read More

The motor controller board is responsible for electrically driving the motors that move the pipettes around the OT-2 and OT-2R robots. If you’re working with Opentrons Support to resolve certain technical problems, we might ask you to inspect or replace it. This guide will provide step-by-step instructions for removing the… Read More

This article provides guidance on troubleshooting an issue with 8-Channel pipettes that appear visibly rotated around their vertical axis after moving to labware. Read More

If you’re using an 8-Channel pipette, you might see it pick up tips with seemingly excessive force. That force is necessary for reliable tip pickup and seal. Read More