Reflashing the SD card ensures a fresh start and can help resolve software-related issues. In specific cases on the OT-2, this might be necessary to facilitate a clean installation of the robot operating system or address system corruption at the request of the Support team. Read More
This article provides instructions on troubleshooting issues with uneven or inconsistent liquid handling in GEN1 and GEN2 pipettes. Read More
This article provides guidance on how to analyze the electronic boards on the OT-2 for troubleshooting purposes. Read More
This article provides instructions on how to install Linux-based commands such as ssh or make on Windows computers. Read More
This article provides instructions on reinstalling the coupler, a key component necessary for the proper movement of the gantry on the OT-2. Read More
The OT-2R has five LEDs on the side of its electronics enclosure that serve as status indicators which can help diagnose any “catastrophic” connectivity issues. Read More
A log file is a computer-generated data file that contains information about usage patterns, activities, and operations within an operating system, application, server, or another device. The OT-2 generates three different log files (API, serial, and server) that we will explore in this article. Read More
If you encounter constant or repeating SmoothieErrors on the OT-2R or OT-2, it may signify hardware failure, particularly related to the motor controller board, central routing board, or the Raspberry Pi it communicates with. To effectively diagnose these issues, you can inspect the boards and provide images, videos, and relevant… Read More
A device reset may be necessary to address calibration issues, resolve persistent errors, prepare for custom configurations, or as part of routine maintenance. This feature allows you to clear various saved data, including robot calibration data (deck, pipette offset, tip length), Labware Offset Data, protocol run history, boot scripts, and… Read More
This article provides troubleshooting instructions for specific errors you might encounter while running protocols outside the Opentrons App, such as through SSH or Jupyter Notebook. Read More
