If you’re working with Opentrons Support to troubleshoot certain connection problems, we might ask you to replace your OT-2’s internal USB-to-Ethernet adapter. Read More

The central routing board facilitates data transfer from the Raspberry Pi to the motor controller board, as well as provides power to the motor controller board. If the central routing board experiences hardware failure or malfunctions, it may disrupt the normal functioning of the robot and necessitate replacement. Read More

On 8-Channel GEN2 pipettes, there is a rubber O-ring wrapped around the outside of each channel. These O-rings help tips form a good seal against the pipette. After prolonged use, your pipette’s O-rings might wear out. You should replace them if you notice any nicks or tears. Read More

Reflashing the SD card ensures a fresh start and can help resolve software-related issues. In specific cases on the OT-2, this might be necessary to facilitate a clean installation of the robot operating system or address system corruption at the request of the Support team. Read More

This article provides instructions on troubleshooting issues with uneven or inconsistent liquid handling in GEN1 and GEN2 pipettes. Read More

This article provides guidance on how to analyze the electronic boards on the OT-2 for troubleshooting purposes. Read More

This article provides instructions on how to install Linux-based commands such as ssh or make on Windows computers. Read More

This article provides instructions on reinstalling the coupler, a key component necessary for the proper movement of the gantry on the OT-2. Read More

The OT-2R has five LEDs on the side of its electronics enclosure that serve as status indicators which can help diagnose any “catastrophic” connectivity issues. Read More

A log file is a computer-generated data file that contains information about usage patterns, activities, and operations within an operating system, application, server, or another device. The OT-2 generates three different log files (API, serial, and server) that we will explore in this article. Read More