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Support Articles

Protocol issues within the Opentrons App

In versions of the Opentrons App 6.0.0 and higher, you may encounter errors when proceeding to run protocols. These errors…
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Protocol analysis

Protocol analysis is the process that occurs when a protocol is first loaded into the Opentrons App. This feature facilitates…
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Perform a manual update

The Opentrons App automatically downloads new versions of both itself and robot software from the internet. However, sometimes the computer…
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Pause a protocol when the robot door opens

Your Opentrons robot includes an auto-stop feature to reduce the risk of injury when either the top window or front…
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Opentrons beta software releases

At Opentrons, we periodically release a beta version of our latest software, typically weeks or months ahead of the production…
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Manual protocol steps

Manual protocol steps bring additional capabilities to your Protocol Designer and Python API protocols for the OT-2 and Opentrons Flex.
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List of software releases for Opentrons

Consult this list when downgrading your OT-2. Each page is linked to our release notes and contains…
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How to view Labware Offset data

This article provides instructions on manually applying Labware Offset data to Jupyter Notebook and SSH protocols after running Labware Position…
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How to skip labware calibration (pre-4.7.0)

In 5.0.0, Labware Position Check replaced labware calibration. This article is only applicable to users that are on software version 4.7.0…
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How to navigate the Devices tab

The Devices tab in the Opentrons App has an abundance of existing documentation on it. This article provides all of…
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