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Support Articles
Deck configuration on Opentrons Flex
The robot does not automatically detect the presence or absence of deck fixtures. Therefore, it is essential to manually specify…
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Support Articles
Cleaning Opentrons Flex
Opentrons Flex should be cleaned regularly to prevent the buildup of contaminants that could compromise your experiments. Follow the steps…
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Support Articles
Can I use OT-2 pipette tips with Opentrons Flex pipettes?
The short answer is no. Flex pipette tips are designed for the Opentrons Flex pipettes. Flex tips are not backwards compatible with…
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Support Articles
Your Opentrons team
Our team wants to be able to support your access to affordable automation from when you are considering purchasing an…
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Support Articles
Working effectively with Opentrons Support
Opentrons Support does work magic, but we are not telepathic.
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Support Articles
Statement of Support
This document defines what we support in terms of our products, services, and applications. Part of providing effective support is…
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Support Articles
Severity level descriptions for Opentrons Support cases
Opentrons support cases are classified according to the urgency and impact of the issue involved.
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Support Articles
General support practices
Opentrons offers a variety of support options for all customers. For the lifetime of your robot, you get access to…
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Brochures
Opentrons Flex Gripper Brochure
The Opentrons Flex Gripper is capable of moving labware such as plates and tip racks across the deck and on…
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Brochures
Opentrons Flex Gripper
The Opentrons Flex Gripper is capable of moving labware such as plates and tip racks across the deck and on…
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