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Support Articles

Move Opentrons Flex after unboxing

This article references relevant sections of the Opentrons Flex instruction manual on moving the Flex short distances after unboxing. For…
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Support Articles

Module compatibility of Opentrons Flex

Opentrons Flex is compatible with four types of on-deck Opentrons modules: The Heater-Shaker Module GEN1 provides on-deck heating…
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Support Articles

Deck configuration on Opentrons Flex

The robot does not automatically detect the presence or absence of deck fixtures. Therefore, it is essential to manually specify…
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Support Articles

Cleaning Opentrons Flex

Opentrons Flex should be cleaned regularly to prevent the buildup of contaminants that could compromise your experiments. Follow the steps…
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Support Articles

Can I use OT-2 pipette tips with Opentrons Flex pipettes?

The short answer is no. Flex pipette tips are designed for the Opentrons Flex pipettes. Flex tips are not backwards compatible with…
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Support Articles

Your Opentrons team

Our team wants to be able to support your access to affordable automation from when you are considering purchasing an…
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Support Articles

Working effectively with Opentrons Support

Opentrons Support does work magic, but we are not telepathic.
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Support Articles

Statement of Support

This document defines what we support in terms of our products, services, and applications. Part of providing effective support is…
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Support Articles

Severity level descriptions for Opentrons Support cases

Opentrons support cases are classified according to the urgency and impact of the issue involved.
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Support Articles

General support practices

Opentrons offers a variety of support options for all customers. For the lifetime of your robot, you get access to…
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