Opentrons logo
Cancel

Knowledge Hub

Support Articles

Our risk-free return policy

This article provides an overview of Opentrons’ 60-day risk-free return policy for hardware.

Support Articles

How to set up an eCommerce account

This article provides guidance on creating an Opentrons eCommerce account, online invoice payment, utilizing customer portal features, and addresses frequently…

Support Articles

How do I lock the robot for shipping?

This article provides instructions on securing the axes of the OT-2 robot to prevent damage during shipping and transportation.

Support Articles

Editing or canceling an order after it’s placed

This article outlines important aspects to consider when modifying or canceling orders with Opentrons after placement.

Support Articles

Opentrons Protect

This article outlines the benefits, exclusions, eligibility criteria, and purchasing details for the Opentrons Protect warranty.

Support Articles

Using CSV input data in custom protocols

Opentrons can create a custom protocol for you, leveraging CSV input for streamlined automation of protocols with variable inputs on…

Support Articles

First time using Protocol Library

This article guides you through the essential steps to start using the Opentrons Protocol Library.

Support Articles

Protocol Library FAQ

This article provides answers to commonly asked questions about the Opentrons Protocol Library.

Support Articles

Opentrons custom protocol

This article outlines the benefits, offerings, and eligibility criteria for Remote Custom Protocol Development.

Support Articles

Custom protocol submission guidelines

This article provides guidelines on how to request a custom protocol from Opentrons.

Showing 449 resources