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Support Articles

Our risk-free return policy

This article provides an overview of Opentrons’ 60-day risk-free return policy for hardware.
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How to set up an eCommerce account

This article provides guidance on creating an Opentrons eCommerce account, online invoice payment, utilizing customer portal features, and addresses frequently…
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How do I lock the robot for shipping?

This article provides instructions on securing the axes of the OT-2 robot to prevent damage during shipping and transportation.
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Editing or canceling an order after it’s placed

This article outlines important aspects to consider when modifying or canceling orders with Opentrons after placement.
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Opentrons Protect

This article outlines the benefits, exclusions, eligibility criteria, and purchasing details for the Opentrons Protect warranty.
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Using CSV input data in custom protocols

Opentrons can create a custom protocol for you, leveraging CSV input for streamlined automation of protocols with variable inputs on…
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First time using Protocol Library

This article guides you through the essential steps to start using the Opentrons Protocol Library.
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Protocol Library FAQ

This article provides answers to commonly asked questions about the Opentrons Protocol Library.
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Opentrons custom protocol

This article outlines the benefits, offerings, and eligibility criteria for Remote Custom Protocol Development.
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Custom protocol submission guidelines

This article provides guidelines on how to request a custom protocol from Opentrons.
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