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Support Articles

Troubleshooting pipette connection problems

If your OT-2 is having difficulty communicating with the attached pipette, ensure the white connector tab is securely plugged into…
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Support Articles

Troubleshooting USB connection problems

If your OT-2 isn’t appearing in the Opentrons App despite being connected via USB, use this guide to troubleshoot common…
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Support Articles

Troubleshooting calibration issues

There are two types of calibration-related technical issues: those hindering calibration processes and those affecting the robot’s movement during a…
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Support Articles

Troubleshoot calibration problems when the usual methods won’t help

Opentrons Support might ask you to follow these specific instructions if you’re unable to update your OT-2 to the latest…
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Support Articles

The app says my protocol has no steps

Outdated OT-2 robot software may inaccurately identify some protocols as empty. Update both your Opentrons App and robot software to…
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Support Articles

SmoothieError: What is it and how do I fix it?

A SmoothieError is how the OT-2 reports something that went wrong with a motor controller command. It is usually a…
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Support Articles

SmoothieError: Homing fail

A homing fail occurs when the limit switch was unexpectedly not hit while the OT-2 was homing. Homing fails usually happen if…
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SmoothieError: Hard limit

A hard limit occurs when a limit switch was unexpectedly hit while the OT-2 was not homing. Essentially, it is when an…
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Support Articles

Retrieving system information

This article describes how to obtain the information required to troubleshoot connection issues on a Windows 10 machine.
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Support Articles

Resolving a “Bad deck calibration data detected! This robot is likely to experience a crash” error

Encountering this error on your OT-2 prevents protocol uploads and runs. Resolve it by updating the Opentrons App and OT-2…
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