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Support Articles

Editing or canceling an order after it’s placed

This article outlines important aspects to consider when modifying or canceling orders with Opentrons after placement.
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Opentrons Protect

This article outlines the benefits, exclusions, eligibility criteria, and purchasing details for the Opentrons Protect warranty.
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Using CSV input data in custom protocols

Opentrons can create a custom protocol for you, leveraging CSV input for streamlined automation of protocols with variable inputs on…
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First time using Protocol Library

This article guides you through the essential steps to start using the Opentrons Protocol Library.
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Protocol Library FAQ

This article provides answers to commonly asked questions about the Opentrons Protocol Library.
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Opentrons custom protocol

This article outlines the benefits, offerings, and eligibility criteria for Remote Custom Protocol Development.
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Custom protocol submission guidelines

This article provides guidelines on how to request a custom protocol from Opentrons.
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Saving and uploading

While using Protocol Designer, export your file frequently as the browser does not automatically save your work. Any JSON file…
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What you need to use the Protocol Designer

Protocol Designer must be accessed through the web browser Google Chrome and requires an active internet connection.
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Well order

In Protocol Designer, the default well order is top to bottom, left to right, but you can customize it for…
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