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NGS Nucleic Acid Extraction Protein Purification ELISA PCR

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Support Articles

Troubleshooting tip pickup problems

These troubleshooting steps address issues such as tips unexpectedly dropping, pipette not aspirating properly, and uneven aspiration across channels of…
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Support Articles

Troubleshooting problems with Wi-Fi connections

If you’re unable to establish a Wi-Fi connection to the OT-2, follow the steps outlined in this article.
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Support Articles

Troubleshooting pipette connection problems

If your OT-2 is having difficulty communicating with the attached pipette, ensure the white connector tab is securely plugged into…
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Support Articles

Troubleshooting USB connection problems

If your OT-2 isn’t appearing in the Opentrons App despite being connected via USB, use this guide to troubleshoot common…
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Support Articles

Troubleshooting calibration issues

There are two types of calibration-related technical issues: those hindering calibration processes and those affecting the robot’s movement during a…
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Support Articles

Troubleshoot calibration problems when the usual methods won’t help

Opentrons Support might ask you to follow these specific instructions if you’re unable to update your OT-2 to the latest…
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Support Articles

The app says my protocol has no steps

Outdated OT-2 robot software may inaccurately identify some protocols as empty. Update both your Opentrons App and robot software to…
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Support Articles

SmoothieError: What is it and how do I fix it?

A SmoothieError is how the OT-2 reports something that went wrong with a motor controller command. It is usually a…
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Support Articles

SmoothieError: Homing fail

A homing fail occurs when the limit switch was unexpectedly not hit while the OT-2 was homing. Homing fails usually happen if…
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Support Articles

SmoothieError: Hard limit

A hard limit occurs when a limit switch was unexpectedly hit while the OT-2 was not homing. Essentially, it is when an…
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