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Support Articles

Custom protocol submission guidelines

This article provides guidelines on how to request a custom protocol from Opentrons.
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During a run, pipette tips don’t go to the bottom of labware

If you encounter this issue in a Protocol Designer protocol, follow the steps outlined in this article to correct the…
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Support Articles

How to handle viscous liquids in Protocol Designer

This article offers practical recommendations for effectively managing viscous liquids within Protocol Designer protocols, focusing on optimizing liquid handling techniques.
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Support Articles

With two pipettes attached, one is slightly off-position during protocol runs

This is a known limitation in software versions earlier than 4.0.0. During a protocol run, when the pipettes move to…
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Support Articles

Why is my pipette going straight to the bottom of my labware when it is full of liquid?

The OT-2 doesn’t have embedded motors so it defaults to the bottom of the labware it is aspirating and dispensing…
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Why is my 8-Channel pipette crashing into my Opentrons module?

When creating a protocol using 8-Channel pipettes and modules, there are certain deck layouts that will cause the pipette to…
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Troubleshooting Windows blue screen errors

Blue screen (BSOD) errors on Windows have been rarely reported with the OT-2, but you may encounter them during protocol…
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Troubleshooting USB connection problems on Windows

This article provides guidance on verifying the proper configuration of the network interface to ensure your computer can access the…
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Support Articles

Troubleshooting USB connection problems on Ubuntu

This article provides guidance on verifying the proper configuration of the network interface to ensure your computer can access the…
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Support Articles

Troubleshooting USB connection problems on macOS

This article provides guidance on verifying the proper configuration of the network interface to ensure your computer can access the…
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