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Support Articles

Troubleshoot calibration problems when the usual methods won’t help

Opentrons Support might ask you to follow these specific instructions if you’re unable to update your OT-2 to the latest…
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Support Articles

The app says my protocol has no steps

Outdated OT-2 robot software may inaccurately identify some protocols as empty. Update both your Opentrons App and robot software to…
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Support Articles

SmoothieError: What is it and how do I fix it?

A SmoothieError is how the OT-2 reports something that went wrong with a motor controller command. It is usually a…
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Support Articles

SmoothieError: Homing fail

A homing fail occurs when the limit switch was unexpectedly not hit while the OT-2 was homing. Homing fails usually happen if…
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Support Articles

SmoothieError: Hard limit

A hard limit occurs when a limit switch was unexpectedly hit while the OT-2 was not homing. Essentially, it is when an…
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Support Articles

Retrieving system information

This article describes how to obtain the information required to troubleshoot connection issues on a Windows 10 machine.
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Support Articles

Resolving a “Bad deck calibration data detected! This robot is likely to experience a crash” error

Encountering this error on your OT-2 prevents protocol uploads and runs. Resolve it by updating the Opentrons App and OT-2…
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Support Articles

Replacing the white pipette ribbon cable

Occasionally, the white ribbon cable connecting to the pipettes may get damaged and need replacement. Follow these instructions to remove…
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Support Articles

Replacing the Raspberry Pi 3B on the OT-2

In cases where the Raspberry Pi’s operating system or data becomes corrupted, and reformatting or reinstalling doesn’t resolve the issue,…
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Support Articles

Replacing the OT-2’s tip probe switches

The tip probe switch is an essential component for calibrating your robot. Follow this brief guide to replace the electronic…
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