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Support Articles

Installing Linux commands on Windows

This article provides instructions on how to install Linux-based commands such as ssh or make on Windows computers.
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How to reinstall a coupler on the OT-2

This article provides instructions on reinstalling the coupler, a key component necessary for the proper movement of the gantry on…
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Support Articles

How to read the OT-2R LED status lights

The OT-2R has five LEDs on the side of its electronics enclosure that serve as status indicators which can help…
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How to download the OT-2 logs

A log file is a computer-generated data file that contains information about usage patterns, activities, and operations within an operating…
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Hardware troubleshooting the electronic boards on the OT-2

If you encounter constant or repeating SmoothieErrors on the OT-2R or OT-2, it may signify hardware failure, particularly related to…
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Device resetting the OT-2

A device reset may be necessary to address calibration issues, resolve persistent errors, prepare for custom configurations, or as part…
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Common errors when running opentrons_execute

This article provides troubleshooting instructions for specific errors you might encounter while running protocols outside the Opentrons App, such as…
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Accessing the OT-2’s rear electronics

On the back of the OT-2 and OT-2R robots, there are some electronics that are normally concealed by a black…
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Accessing the OT-2’s motor controller board

The motor controller board is responsible for electrically driving the motors that move the pipettes around the OT-2 and OT-2R…
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Support Articles

8-Channel pipette rotated relative to labware

This article provides guidance on troubleshooting an issue with 8-Channel pipettes that appear visibly rotated around their vertical axis after…
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