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Support Articles

Troubleshooting Windows blue screen errors

Blue screen (BSOD) errors on Windows have been rarely reported with the OT-2, but you may encounter them during protocol…
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Support Articles

Troubleshooting USB connection problems on Windows

This article provides guidance on verifying the proper configuration of the network interface to ensure your computer can access the…
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Support Articles

Troubleshooting USB connection problems on Ubuntu

This article provides guidance on verifying the proper configuration of the network interface to ensure your computer can access the…
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Support Articles

Troubleshooting USB connection problems on macOS

This article provides guidance on verifying the proper configuration of the network interface to ensure your computer can access the…
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Support Articles

Troubleshooting tip pickup problems

These troubleshooting steps address issues such as tips unexpectedly dropping, pipette not aspirating properly, and uneven aspiration across channels of…
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Support Articles

Troubleshooting problems with Wi-Fi connections

If you’re unable to establish a Wi-Fi connection to the OT-2, follow the steps outlined in this article.
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Support Articles

Troubleshooting pipette connection problems

If your OT-2 is having difficulty communicating with the attached pipette, ensure the white connector tab is securely plugged into…
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Support Articles

Troubleshooting USB connection problems

If your OT-2 isn’t appearing in the Opentrons App despite being connected via USB, use this guide to troubleshoot common…
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Support Articles

Troubleshooting calibration issues

There are two types of calibration-related technical issues: those hindering calibration processes and those affecting the robot’s movement during a…
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Support Articles

Troubleshoot calibration problems when the usual methods won’t help

Opentrons Support might ask you to follow these specific instructions if you’re unable to update your OT-2 to the latest…
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