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Support Articles

How to download the OT-2 logs

A log file is a computer-generated data file that contains information about usage patterns, activities, and operations within an operating…
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Hardware troubleshooting the electronic boards on the OT-2

If you encounter constant or repeating SmoothieErrors on the OT-2R or OT-2, it may signify hardware failure, particularly related to…
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Device resetting the OT-2

A device reset may be necessary to address calibration issues, resolve persistent errors, prepare for custom configurations, or as part…
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Support Articles

Common errors when running opentrons_execute

This article provides troubleshooting instructions for specific errors you might encounter while running protocols outside the Opentrons App, such as…
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Accessing the OT-2’s rear electronics

On the back of the OT-2 and OT-2R robots, there are some electronics that are normally concealed by a black…
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Accessing the OT-2’s motor controller board

The motor controller board is responsible for electrically driving the motors that move the pipettes around the OT-2 and OT-2R…
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8-Channel pipette rotated relative to labware

This article provides guidance on troubleshooting an issue with 8-Channel pipettes that appear visibly rotated around their vertical axis after…
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Support Articles

Why does my 8-Channel pipette pick up tips so forcefully?

If you’re using an 8-Channel pipette, you might see it pick up tips with seemingly excessive force. That force is…
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What are the maximum and minimum flow rates of the pipette?

This article lists the ranges of flow rates for GEN2 pipettes used on the OT-2.
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Support Articles

Using fewer than 8 channels of a multi-channel pipette

8-Channel GEN2 pipettes on the OT-2 allow you to utilize any number of channels ranging from one to eight during…
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