This article references relevant sections of the Opentrons Flex instruction manual on moving the Flex short distances after unboxing. For information on longer moves, please see the Relocation section within the Installation and Relocation chapter of the Flex manual. … Read More

Opentrons Flex is compatible with four types of on-deck Opentrons modules: The Heater-Shaker Module GEN1 provides on-deck heating and orbital shaking. The module can be heated to 95 °C, and can shake samples from 200 to 3000 rpm. The Magnetic Block GEN1 is a passive device that holds labware close… Read More

The robot does not automatically detect the presence or absence of deck fixtures. Therefore, it is essential to manually specify your current deck setup in the Opentrons App. This information is vital to prevent collision conflicts when running your protocols. Read More

Opentrons Flex should be cleaned regularly to prevent the buildup of contaminants that could compromise your experiments. Follow the steps below to clean the Flex frame and window panels, deck, and gantry. Read More

The short answer is no. Flex pipette tips are designed for the Opentrons Flex pipettes. Flex tips are not backwards compatible with Opentrons OT-2 pipettes, nor can you use OT-2 tips on Flex pipettes. … Read More

Our team wants to be able to support your access to affordable automation from when you are considering purchasing an Opentrons robot to when you are using it in the lab. In order for us to best assist you at any point in the process, please see below for information… Read More

Opentrons Support does work magic, but we are not telepathic. Read More

This document defines what we support in terms of our products, services, and applications. Part of providing effective support is defining what is outside of the scope of support. Read More

Opentrons support cases are classified according to the urgency and impact of the issue involved. Read More

Opentrons offers a variety of support options for all customers. For the lifetime of your robot, you get access to our legendary in-house technical support team. We never read from scripts, and we’ll take the time to give you the help you need. Read More